E-Comm service by the numbers

October – December 2018

9-1-1 service levels

9-1-1 calls placed to E-Comm*: 395,511

Service level achieved**:  97%

* Total number of 9-1-1 calls for Metro Vancouver and 24 other regional districts and communities spanning from Vancouver Island to the Alberta and U.S. borders to north of Prince George.

** Service Level Target: 95% of all 9-1-1 calls answered in five seconds or less.

Monthly number of 9-1-1 calls and service levels available online.

Number of 9-1-1 calls from landlines and cellphones

Landline: 110,602;  28%

Cellphones:  284,909;  72%

9-1-1 calls directed to police, fire and ambulance

Technology

9-1-1 availability:  100%

Radio network availability average:  100%

Number of radio calls:  10,503,095

Radio system air time (seconds): 72,053,486