E-Comm service by the numbers

October – December 2016

9-1-1 service levels

9-1-1 calls placed to E-Comm*: 339,957

Service level achieved**:  97%

* Total number of 9-1-1 calls are for Metro Vancouver and 24 other regional districts and communities spanning from Vancouver Island to the Alberta and U.S. borders, to north of Prince George.

** Service Level Target: 95% of all 9-1-1 calls answered in five seconds or less.

Monthly number of 9-1-1 calls and service levels available online.

Number of 9-1-1 calls from landlines and cellphones

Landline: 116,297;  34%

Cellphones:  223,660;  66%

9-1-1 calls directed to police, fire and ambulance

Technology

9-1-1 availability:  100%

Radio network availability average:  99.99%

Number of radio transmissions:  32,680,547

Radio system air time (seconds): 122,872,147