E-Comm service by the numbers

July – September 2018

9-1-1 service levels

9-1-1 calls placed to E-Comm*: 438,655

Service level achieved**:  98%

* Total number of 9-1-1 calls for Metro Vancouver and 25 other regional districts and communities spanning from Vancouver Island to the Alberta and U.S. borders to north of Prince George.

** Service Level Target: 95% of all 9-1-1 calls answered in five seconds or less.

Monthly number of 9-1-1 calls and service levels available online.

Number of 9-1-1 calls from landlines and cellphones

Landline: 117,329;  27%

Cellphones:  321,326;  73%

9-1-1 calls directed to police, fire and ambulance

Technology

9-1-1 availability:  100%

Radio network availability average:  100%

Number of radio calls:  10,221,649

Radio system air time (seconds): 92,353,241