E-Comm service by the numbers
![Statistics - service by the numbers](https://insider.ecomm911.ca/wp-content/themes/ecomm-911-insider/dist/images/background__statistics@2x_fb164a86.png)
July – September 2016
9-1-1 service levels
9-1-1 calls placed to E-Comm*: 369,807
Service level achieved**: 97%
* Total number of 9-1-1 calls are for Metro Vancouver and 24 other regional districts and communities spanning from Vancouver Island to the Alberta and U.S. borders, to north of Prince George.
** Service Level Target: 95% of all 9-1-1 calls answered in five seconds or less.
Monthly number of 9-1-1 calls and service levels available online.
Number of 9-1-1 calls from landlines and cellphones
Landline: 119,075; 32%
Cellphones: 250,732; 68%
9-1-1 calls directed to police, fire and ambulance
Technology
9-1-1 availability: 99.99%*
Radio network availability average: 99.98%
Number of radio transmissions: 34,148,571
Radio system air time (seconds): 129,044,878
* The third quarter uptime for 9-1-1 was 99.99 per cent. A TELUS equipment failure in September caused a brief disruption, which affected our usual uptime of 100 per cent.