E-Comm service by the numbers

Statistics - service by the numbers
July – September 2016

9-1-1 service levels

9-1-1 calls placed to E-Comm*: 369,807

Service level achieved**:  97%

* Total number of 9-1-1 calls are for Metro Vancouver and 24 other regional districts and communities spanning from Vancouver Island to the Alberta and U.S. borders, to north of Prince George.

** Service Level Target: 95% of all 9-1-1 calls answered in five seconds or less.

Monthly number of 9-1-1 calls and service levels available online.

Number of 9-1-1 calls from landlines and cellphones

Landline: 119,075;  32%

Cellphones:  250,732;  68%

9-1-1 calls directed to police, fire and ambulance

Pie chart for Police, Fire and Ambulance calls to 9-1-1


9-1-1 availability:  99.99%*

Radio network availability average:  99.98%

Number of radio transmissions:  34,148,571

Radio system air time (seconds): 129,044,878

* The third quarter uptime for 9-1-1 was 99.99 per cent. A TELUS equipment failure in September caused a brief disruption, which affected our usual uptime of 100 per cent.