E-Comm service by the numbers

July – December 2017

9-1-1 service levels

9-1-1 calls placed to E-Comm*: 779,226

Service level achieved**:  98%

* Total number of 9-1-1 calls for Metro Vancouver and 25 other regional districts and communities spanning from Vancouver Island to the Alberta and U.S. Borders, to north of Prince George. Includes call volume for the city of Abbotsford as of September 19, 2017.

** Service Level Target: 95% of all 9-1-1 calls answered in five seconds or less.

Monthly number of 9-1-1 calls and service levels available online.

Number of 9-1-1 calls from landlines and cellphones

Landline: 238,829;  31%

Cellphones:  540,397;  69%

9-1-1 calls directed to police, fire and ambulance

Technology

9-1-1 availability:  100%

Radio network availability average:  99.99%

Number of radio transmissions:  58,549,535

Radio system air time (seconds): 224,371,372

Note: NGRP network stats will be reported once all agencies have transitioned to the digital P25 system in 2018.