E-Comm service by the numbers

Statistics - service by the numbers
April – June 2017

9-1-1 service levels

9-1-1 calls placed to E-Comm*: 355,736

Service level achieved**:  97%

* Total number of 9-1-1 calls are for Metro Vancouver and 24 other regional districts and communities spanning from Vancouver Island to the Alberta and U.S. borders, to north of Prince George. Includes call volume for the Peace River Regional District as of May 17, 2017.

** Service Level Target: 95% of all 9-1-1 calls answered in five seconds or less.

Monthly number of 9-1-1 calls and service levels available online.

Number of 9-1-1 calls from landlines and cellphones

Landline: 115,487;  32%

Cellphones:  240,249;  68%

9-1-1 calls directed to police, fire and ambulance

calls to 9-1-1 pie chart


9-1-1 availability:  100%

Radio network availability average:  99.99%

Number of radio transmissions:  34,218,105

Radio system air time (seconds): 129,872,625