E-Comm service by the numbers

Statistics - service by the numbers
January – March 2018

9-1-1 service levels

9-1-1 calls placed to E-Comm*: 357,169

Service level achieved**:  99%

* Total number of 9-1-1 calls for Metro Vancouver and 25 other regional districts and communities spanning from Vancouver Island to the Alberta and U.S. borders to north of Prince George.

** Service Level Target: 95% of all 9-1-1 calls answered in five seconds or less.

Monthly number of 9-1-1 calls and service levels available online.

Number of 9-1-1 calls from landlines and cellphones

Landline: 113,756;  32%

Cellphones:  243,413;  68%

9-1-1 calls directed to police, fire and ambulance

Pie chart of 9-1-1 calls directed to police, fire and ambulance


9-1-1 availability:  100%

Radio network availability average:  100%

Number of radio transmissions:  12,962,471

Radio system air time (seconds): 49,986,296

Note: NGRP network statistics will be reported starting in the second quarter of 2018, when all agencies are communicating on the P25 system.