E-Comm service by the numbers
![Statistics - service by the numbers](https://insider.ecomm911.ca/wp-content/themes/ecomm-911-insider/dist/images/background__statistics@2x_fb164a86.png)
January – March 2018
9-1-1 service levels
9-1-1 calls placed to E-Comm*: 357,169
Service level achieved**: 99%
* Total number of 9-1-1 calls for Metro Vancouver and 25 other regional districts and communities spanning from Vancouver Island to the Alberta and U.S. borders to north of Prince George.
** Service Level Target: 95% of all 9-1-1 calls answered in five seconds or less.
Monthly number of 9-1-1 calls and service levels available online.
Number of 9-1-1 calls from landlines and cellphones
Landline: 113,756; 32%
Cellphones: 243,413; 68%
9-1-1 calls directed to police, fire and ambulance
Technology
9-1-1 availability: 100%
Radio network availability average: 100%
Number of radio transmissions: 12,962,471
Radio system air time (seconds): 49,986,296
Note: NGRP network statistics will be reported starting in the second quarter of 2018, when all agencies are communicating on the P25 system.