South Island 9-1-1/Police Dispatch Centre

The new consolidated 9-1-1/police dispatch centre on southern Vancouver Island is beginning to take shape.

The two-storey, 1,200-square-metre South Island 9-1-1/Police Dispatch Centre amalgamates 9-1-1 call-answer and police dispatch services and is expected to open in 2019. The Capital Regional District (CRD)-owned facility in Saanich will house police call-taking and dispatch for the Victoria, Saanich, Central Saanich and Oak Bay police departments as well as all local RCMP detachments. E-Comm will manage the centre on behalf of the police agencies.

Crews broke ground in October 2017 and despite the challenges of working in winter conditions, construction is on schedule on the site preparation and foundation. The CRD is leading the design and building construction with input from E-Comm.

“We are working closely with the CRD and police agencies on this project,” said E-Comm’s Vice-President of Technology Services Mike Webb. “The vision is to create a secure, post-disaster building complete with seismic hardening, power redundancy and special security provisions similar to E-Comm’s facility in Vancouver. Our top priority is to ensure all operational and technical requirements are met before the centre goes live in early 2019.”

The project’s steering committee includes representatives from E-Comm, the provincial government, police agencies and the CRD.

Project updates, building renderings and site work photos are available on the CRD website.