New Westminster Fire Chiefs visit with E-Comm staff in the communication centre during 9-1-1 Awareness Week.
New Westminster Fire Chiefs visit with E-Comm staff in the communication centre during 9-1-1 Awareness Week.

In appreciation of the hard work and dedication of emergency communications professionals across the province, the government of B.C. declared April 10-16 as Emergency Service Dispatchers’ and 9-1-1 Awareness Week in British Columbia. This week is an opportunity to recognize and acknowledge the daily contributions of 9-1-1 call-takers, dispatchers, report agents, technology specialists and support personnel.

“This is an important week to remind not only ourselves, but the residents of British Columbia about the very important and crucial role that you provide in making not only our communities safe, but in keeping those front line members you work with, safe as well.”

Chief Dave Jones,
New Westminster Police Department

E-Comm staff received many letters of appreciation from partner agencies during the week, thanking staff for their support in keeping their first responders and communities safe. Many also took the time to visit communication centre staff.


This year E-Comm again turned to social media to help spread important public education messages during the week and raise awareness of the proper use of 9-1-1 lifelines. A special campaign also ran on Facebook to promote the availability of free public education materials on E-Comm’s web site.

“We rely on the staff at E-Comm for their communications expertise for the protection of the public as well as ensuring the safety of our police officers under a variety of unknown and challenging situations.”

Chief Superintendent Dave Critchley,
Burnaby RCMP

To stay connected with E-Comm on social media follow @EComm911_info or

“The Vancouver Police Department depends on your support and our path to success depends on our ability to work together towards our common public safety goals.”

Chief Constable Adam Palmer,
Vancouver Police Department

“E-Comm’s call-takers, dispatchers, technical specialists and support personnel continue to demonstrate their dedication to public safety and continued high quality of service delivery to the community and emergency service partners.”

Fire Chief John McGowan,
Richmond Fire-Rescue